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ISO 20000 (ITSMS) Certification

ISO 20000 certification implies an IT service organization is conscious about its customers, committed to service quality, and has implemented a number of internal controls that ensures fulfillment of the IT Service Level Agreement, and IT availability risks.

ISO 20000 Consulting Services

Redkite Network approaches are simple, easy-to-comprehend processes - which enable the organization to achieve what we have learned over the years. We have implemented ISO 20000 for large IT user organizations that involved Banking, Government, Telecom operators, Cloud Service Providers, and Access Control Solution Providers.

What makes us unique is our involvement in ensuring IT fulfills business objectives, thereby ensuring IT is achieving service excellence. Some of the other unique features are our IT service catalog, our IT SLA between business and IT, our comprehensive documentation, 3-Dimension tracking, our performance reports, our insistence on knowledge transfer, and our zero-defect ISO 20000 certification - all of these contribute to how we ensure you get better return of your investment.

We bring our worldwide experience in implementing IT service management systems (SMS) in line with ISO 20000 requirements.

Defining Scope and Service Catalog

Gap Analysis

ISO 20000-2018 Documentation

3 Dimensional Tracking

Performance Monitoring

Internal Audit

Management Review

Registration for certification

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